Beyond ‘Client Zero’: Can adopt IBM’s AI approach?

Beyond ‘Client Zero’: Can  adopt IBM’s AI approach?
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Beyond ‘Client Zero’: Can  adopt IBM’s AI approach?
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Beyond ‘Client Zero’: Can  adopt IBM’s AI approach?
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Beyond ‘Client Zero’: Can  adopt IBM’s AI approach?
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Beyond ‘Client Zero’: Can adopt IBM’s AI approach?

Beyond ‘Client Zero’: Can  adopt IBM’s AI approach?

In the ever-growing landscape of artificial intelligence, organizations and businesses strive for reliable technology capable of modernizing their applications, safeguarding data and streamlining workflows. Recognizing this need, IBM has taken a unique approach to ensure efficiency and trust in their solutions by becoming its own first use case through an approach the company calls “Client Zero.”

Through this strategic approach, IBM transformed its own processes and systems into test cases before offering these technologies to external clients. This self-experimentation allows IBM to rigorously validate the efficacy, reliability, and security of its AI solutions under enterprise-scale real-world conditions. By doing so, IBM instills confidence in potential customers about the robustness and practicality of its technology, thereby setting a benchmark for industry standards.

By reimagining its operations with AI, the company set itself a clear goal, in the words of CEO Arvind Krishna: to become the world’s most productive enterprise.

IBM’s Client Zero approach transformed its business using their own portfolio of hybrid cloud, AI, and automation tools. Playing a key role in the company’s Client Zero story is , a solution that helps create, deploy and manage AI agents to automate processes and workflows.

“We are transforming our enterprise operations using technology and embedding AI across more than 70 workflows, leveraging our own IBM software solutions across hybrid cloud automation and AI to drive competitive advantage. What differentiates IBM is the breadth of our AI offerings, with an innovative technology stack and consulting business at scale and our ‘client zero’ lens,” said Krishna.

watsonx Orchestrate: the engine of transformation

Functioning as a single hub, watsonx Orchestrate brings together AI agents, digital assistants, and low-code to no-code tools to help organizations build, deploy, and scale automation quickly.

The solution integrates with more than 100 enterprise applications and comes preloaded with a catalog of AI agents for HR, sales, procurement, IT support, and more. It reduces manual work, accelerates decisions, and boosts efficiency across functions.

For IBM itself, the results have been striking:

  • $4.5 billion in productivity gains by year-end 2025
  • 3.9 million employee hours saved in 2024 alone
  • 40 percent cut in operational budgets through tools like AskHR
  • $18 million in IT cost savings while maintaining round-the-clock support

Orchestrating efficiency: AskHR and AskIT in action 

In the dynamic world of business, efficient management and seamless operations are paramount. IBM’s innovative solutions, AskHR and AskIT, are redefining these areas by leveraging the power of AI. AskHR leverages watsonx Orchestrate’s AI capabilities to provide expeditious and precise responses to a wide array of HR-related queries. By doing so, it simplifies the HR management process, saves time, and fosters a more positive and responsive work environment.

Since its introduction, AskHR has showcased significant achievements. In 2024, AskHR handled more than 11.5 million interactions; 94 percent of those were contained within the platform. That means out of all the questions that were asked, only six percent needed to be routed outside of AskHR to a specialized HR partner for assistance.

Also built with watsonx Orchestrate, AskIT delivers immediate solutions to complex IT issues. This not only reduces system downtime but also ensures optimal performance of your technological infrastructure, thereby enhancing overall productivity.

AskIT is trained on 80 percent of the IT issues the company faces most frequently and covers more than 200 common support topics in more than 40 languages. 

Moreover, the integration with watsonx Orchestrate enables both AskHR and AskIT to learn and adapt over time, improving their responsiveness and accuracy. 

Looking forward, IBM plans to introduce finance agents to this ecosystem to further extend these benefits to financial management, positioning the company at the forefront of AI-driven enterprise solutions.

Testing innovation from within

IBM’s transformation was not confined to technology. It actively engaged employees by launching company-wide innovation challenges, encouraging staff to propose ideas to simplify daily tasks. Nearly 170,000 employees participated in the 2025 “IBMer watsonx Challenge,” designed to give employees hands-on experience with the company’s AI technology. 

Another distinctive aspect of IBM’s approach is its reliance on smaller, specialized language models trained on enterprise data rather than generic large models. This ensures higher accuracy, reduced risk of AI “hallucinations,” and outputs that are tailored to business needs.

The broader outlook

An IBM Institute for Business Value study, “Orchestrating agentic AI for intelligent business operations,” highlights the urgency executives are placing on AI-driven automation:

  • 80 percent cite automating global business services as a strategic priority
  • 86 percent say AI agents will make process automation and workflow reinvention more effective by 2027
  • 75 percent say AI agents will execute transactional processes and workflows autonomously in the next two years

Based on the same study, executives who were surveyed forecast measurable improvements across global industries by 2026:

  • A 24 percent rise in financial forecasting accuracy
  • A 35 percent boost in HR productivity
  • Over 40 percent improvements in procurement efficiency
  • Up to a 50 percent increase in customer satisfaction metrics

A blueprint for AI-powered growth

IBM’s Client Zero approach shows that AI transformation is not just about deploying new technologies — it is about reshaping how organizations operate and how employees engage with their work. The company’s success provides a roadmap for businesses and governments seeking to capture AI’s full potential.

For , already accelerating its digital agenda, IBM’s model offers both proof of concept and a practical framework. By combining global expertise with local partnerships, IBM can support the Kingdom’s journey into an era of AI-driven growth and innovation.


Nestlé, KAUST partner to advance research and innovation in food and agriculture

Nestlé, KAUST partner to advance research and innovation in food and agriculture
Updated 15 October 2025

Nestlé, KAUST partner to advance research and innovation in food and agriculture

Nestlé, KAUST partner to advance research and innovation in food and agriculture

Nestlé has announced the signing of a strategic MoU with King Abdullah University of Science and Technology, in the presence of high-level officials from the Ministry of Investment, Nestlé and KAUST. The agreement marks a significant step toward establishing a joint framework for collaboration in the fields of packaging, agriculture, and food technology. 

The signing ceremony was attended by Yasser Abdul Malak, chairman and chief executive of Nestlé Middle East and North Africa; Robert Helou, chief executive of Nestlé ; and Dr. Ian Campbell, senior vice president of the National Transformation Institute at KAUST. The partnership seeks to develop innovative and sustainable solutions that enhance public health, strengthen food safety standards, and support national efforts to localize knowledge and foster innovation within the food ecosystem. 

The collaboration focuses on advanced research in food and nutrition sciences, aiming to develop solutions that promote healthy lifestyles and environmental sustainability, leveraging KAUST’s world-class research ecosystem — which includes scientists from more than 120 nationalities — and Nestlé’s global expertise in food technology. 

The agreement reflects Nestlé’s long-term commitment to investment in the Kingdom. In November 2022, the company signed an agreement with the Ministry of Investment to invest SR7 billion ($1.86 billion) over 10 years, covering the establishment of an advanced manufacturing facility and the launch of various research and development projects. 

Commenting on the importance of the agreement, Helou said: “This partnership builds on Nestlé’s long-standing investment in and contributes to improving quality of life and public health through research and solutions that support sustainable food supply chains and meet the evolving aspirations of the Saudi market, in alignment with the goals of Saudi Vision 2030.” 

Campbell added: “This agreement with Nestlé marks an important step in advancing national priorities through science and innovation. By combining King Abdullah University of Science and Technology’s research expertise with Nestlé’s industrial leadership, we aim to deliver solutions in food, health, and agriculture that improve quality of life and promote sustainable development. This partnership also reflects our shared commitment to supporting Saudi Vision 2030 through empowering national talent, enhancing food security, and driving long-term economic value.” 

Dr. Rania Abou Samra, head of research and development and innovation at Nestlé Middle East and North Africa, said: “At Nestlé, we believe that innovation in food technology is the key to achieving a healthier and more sustainable food future. Our collaboration with King Abdullah University of Science and Technology opens new horizons for developing modern technologies that meet consumer needs and contribute to the well-being of society.” 

The MoU aligns with the objectives of Saudi Vision 2030, addressing scientific challenges in food and health, supporting local agricultural production, improving crop efficiency, and contributing to the development of a knowledge-based economy that enhances quality of life.

Both parties affirmed that this partnership reflects a shared understanding of the importance of combining investment, scientific research, and innovation — translating into tangible projects that support sustainable development and place human health at the core of their priorities. 


Ushering in a new era of sports production in with IMG

Ushering in a new era of sports production in  with IMG
Updated 14 October 2025

Ushering in a new era of sports production in with IMG

Ushering in a new era of sports production in  with IMG

With all focus placed on realizing Vision 2030, ’s program which aims to achieve increased diversification economically, socially and culturally, the Kingdom is undergoing a transformation that is seeing it fast become the new of home of global sport and entertainment. Aiding the country on this mission is IMG studios business, pairing global expertise with local partnerships to elevate productions, grow audiences and develop talent across the Kingdom. Here’s how that strategy has been playing out on screens and behind the scenes:

Global craft, local roots

’s sporting rise has been matched by an equally ambitious broadcast vision. At the center of that push is a five-year production partnership between the Saudi Pro League, the n Football Federation and IMG, signed last year and set to run until the 2028/29 season. Covering the ROSHN Saudi League, the King’s Cup and the Saudi Super Cup, the goal for IMG is to roll out remote production capabilities, allowing production of multiple matches across the country at the same time. The result? Consistent, best-in-class coverage and storytelling of a league on the rise. 

IMG’s approach in the Kingdom has been to enhance local properties and their products by connecting them with more fans in the region and around the world. To do so, IMG has partnered with Riyadh-based production facilities company Alamiya Media, combining local knowledge with global capability and resulting in consistent, superior coverage of the league, while nurturing and supporting production talent on the ground.

The partnership has been a huge success and combined with IMG’s mandate to distribute the SPL’s media rights internationally, the league and its stars are being watched by more fans than ever. For Matchweek 1 at the end of August, IMG’s young Saudi team of production assistants and coordinators navigated 100+ flights for nine matches across the country. “Having coordinated crews from across the globe to work on the Saudi Pro League in a pre-production period of three weeks, I look at this younger Saudi generation with admiration and pride. They will be the next generation of production managers, producers and directors,” said Gurjit Kharbanda, IMG’s production executive in .

This season will build on last season, when SPL matches were broadcast in more than 184 countries and across 43 platforms — strong evidence that IMG studios business’ production and storytelling expertise is helping build a compelling product in the heart of the Middle East.

Remote production at scale

Deploying throughout a busy match calendar requires efficiency as well as creativity. It is hoped that with the partnership between IMG and the SPL/SAFF, the rollout of advanced remote production workflows can soon become a reality, transforming the market. This would allow senior producers to work on matches across multiple venues on the same day, while centralizing quality control and graphics.

A key part of the infrastructure that would support this operation runs through IMG’s Stockley Park production facility in London, often described as Europe’s best connected broadcast hub.

For rightsholders, that matters. Consistency across cameras, communications and creative assets is what allows leagues to build brand equity across markets and form the foundations for new storytelling formats around stars, their clubs and wider culture.

Building a platform for the Esports World Cup

The same blueprint — premium production, best-in-class storytelling and global reach — has been evident at the Esports World Cup in Riyadh this year. 

Hosted in Riyadh in August and featuring 2,000 elite players from 100 countries, the EWC formed part of the wider EWC Festival, where the gaming community came together around a series of community tournaments, live music, retro arcades, creator studios and more. 

Attracting millions of in-person and online viewers, the Esports World Cup Foundation called on the expertise of IMG to enhance its existing broadcast coverage with a supplementary show designed to expand the EWC’s audience. The centerpiece of the partnership, EWC Spotlight was produced each championship weekend in a custom-built studio in Riyadh’s Boulevard City, taking fans behind the scenes with exclusive content and celebrity guests. Taking inspiration from IMG’s highly successful CBS Champions League show, the show introduced esports to a whole new audience.

Featuring multiple gaming arenas at the festival site with guests including Stranger Things star David Harbor, F1 driver Lando Norris and Prince Abdulaziz bin Turki Al-Faisal in attendance, EWC Spotlight complemented the live action with exciting entertainment formats that could draw in new audiences and deepen engagement with esports across every level.

With production handled on-site in Riyadh, emphasizing the importance IMG places on locally embedded teams, and the show carried by major broadcast partners including beIN, Fox Sports, DAZN and ITVx, EWC Spotlight was a template for how Saudi-based events could reach both core and mainstream audiences across the world.

A global moment for a Saudi tradition

In the world of equine sports, IMG produces the world feed for the Saudi Cup, the world’s most valuable horse race. In 2024, the broadcast package included a dedicated “Golden Hour” program, mixing culture and competition, and was picked up by 30+ international broadcasters across 170 territories — positioning Riyadh’s showpiece as a genuine global TV moment. Production is complemented by cinematic on-air visuals and a graphics language that honors the event’s Saudi identity. 

Building a legacy beyond 2030

Whether it’s football, esports or racing, IMG studios business’ strategy in and MENA is consistent — pair global craft with local capability, innovate formats that welcome new fans and distribute content so the region’s stories travel. With multi-year partnerships across SPL, the EWC and prestige race days, the foundations IMG have laid are strong and screens everywhere in Riyadh and beyond are already showing the results.


Laticrete launches first factory in Jeddah, boosting local manufacturing

Laticrete launches first factory in Jeddah, boosting local manufacturing
Updated 13 October 2025

Laticrete launches first factory in Jeddah, boosting local manufacturing

Laticrete launches first factory in Jeddah, boosting local manufacturing

Laticrete, a global leader in tile and stone installation systems, has officially opened its first manufacturing plant in Jeddah. This milestone investment strengthens the Kingdom’s local production capabilities, accelerates delivery schedules, and ensures greater product accessibility for contractors, developers, and the wider trade network.

Established in 1956, Laticrete is a family-run enterprise with operations in over 100 countries. Its innovative solutions have been used in iconic projects worldwide. For more than 40 years, the company has partnered with distributors in , contributing to the development of the nation’s modern construction sector.

David A. Rothberg, chairman, said: “We began as a small family business in the US when my father, of blessed memory, pioneered a breakthrough in tile installation. Over the decades, we learned that localization is critical: each market has its own regulations, preferences, and construction pace. By establishing local production, we can provide faster delivery and ensure products meet regional requirements.

“The Saudi market has long been important to us. With ceramic tile usage here among the highest globally, we saw the opportunity to expand our presence and better serve customers directly in the Kingdom.”

Patrick Millot, CEO, said: “Since our founding, innovation has been the heart of Laticrete. Our founder Henry M. Rothberg revolutionized the industry with the invention of thin-set adhesive. Today, we continue that legacy by introducing new solutions every year, ensuring our customers have access to cutting-edge technology.

“In , we are committed to bringing not only standard products but also our most advanced technologies from Day 1. This aligns with the Kingdom’s Vision 2030, which emphasizes innovation, sustainability, and world-class infrastructure development.”

Ritesh Singh, regional director, said: “The Jeddah plant reflects our strong commitment to Vision 2030, which encourages local manufacturing and greater participation in the Saudi economy. Laticrete has been present in the Kingdom for over 40 years, supplying materials for iconic projects. Now, with local manufacturing, we will serve the full spectrum of the market — from retail and mid-size residential projects to major commercial and hospitality developments.

“This facility is one of the most advanced within the Laticrete global network, capable of producing 99 percent of our product portfolio locally. By manufacturing in the Kingdom, we reduce import dependency, shorten lead times, and bring the latest global practices to the Saudi market.”

Khalid Khan, general manager, BINEX, said: “BINEX is proud to partner with Laticrete in this new chapter. For decades, we have worked together to supply high-quality solutions to projects across — from Yanbu to KAUST, Aramco, the Red Sea, and beyond.

“As one of the oldest registered companies in the Kingdom, BINEX has witnessed ’s construction transformation firsthand. With this new facility, Laticrete will strengthen its position as the market leader in premium installation systems while expanding accessibility across the entire construction ecosystem.”

The Jeddah plant will create new employment opportunities for Saudi talent while providing training and skills development. By adopting eco-friendly practices, efficient processes, and responsibly sourced raw materials, Laticrete reinforces its dedication to sustainability and its alignment with ’s industrial and environmental objectives.


Intelligent driving experience to debut at OMODA&JAECOO International User Summit 2025

Intelligent driving experience to debut at OMODA&JAECOO International User Summit 2025
Updated 12 October 2025

Intelligent driving experience to debut at OMODA&JAECOO International User Summit 2025

Intelligent driving experience to debut at OMODA&JAECOO International User Summit 2025

OMODA&JAECOO is evolving from offering single models to a full-fledged product matrix. Leveraging its advanced hybrid technology, Auto Park system, and ADAS system, the brand has achieved a comprehensive leap forward in design, powertrain performance, safety, and intelligence.

It is committed to delivering an efficient, safe, and user-friendly mobility experience that meets global high standards.

OMODA&JAECOO is transforming from being a mere product provider to an ecosystem co-creator in the mobility sector. By upgrading its global service system, establishing a user co-creation platform, and continuously listening to user feedback, the brand is forging a warm and engaging new ecosystem for mobility.

The OMODA&JAECOO International User Summit is set to kick off in October. Under the theme of “Co-create Co-define,” and with the future vision of “Dare to be No.1,” this event will bring together global users to jointly explore new possibilities for future mobility.

This gathering serves not only as a platform for in-depth interaction between the brand and its users but also as a concentrated showcase of OMODA&JAECOO’s globalization strategy and ecological philosophy.

Leveraging its Full-Chain 4.0 Strategy, the brand will interpret its new heights through four key pillars: Global Product Evolution, Journey Together, Connected Care, and Voices of the Future, continuously providing global users with high-quality and intelligent mobility experiences.

Reshaping the future mobility ecosystem

OMODA&JAECOO’s comprehensive evolution from offering single models to a full-fledged product matrix represents not just an expansion of its product lineup but also a holistic leap forward in technological prowess, design innovation, and brand responsibility.

In terms of design, the brand has achieved an upgrade from Art in Motion 1.0 to 2.0-X, endowing its models with stronger visual appeal and distinctiveness.

Regarding powertrain, relying on globally leading super hybrid technology, OMODA&JAECOO provides users with efficient new energy mobility solutions. Intelligence and safety performance have emerged as key highlights of the brand’s product evolution.

The synergy between the Auto Park and ADAS systems significantly enhances driving intelligence and convenience. Multiple models, including the OMODA 9 SHS and JAECOO 7 SHS, have consecutively secured the five-star safety rating from Euro NCAP, setting a global standard for safety.

Moreover, the JAECOO 5 has earned the pet-friendly cabin certification from TÜV SÜD for its outstanding performance, delivering the best mobility experience in its class for both passengers and pets.

OMODA&JAECOO is transforming from being a mere product provider to an ecosystem co-creator in the mobility sector, integrating the ESG green philosophy throughout the entire product lifecycle to drive low-carbon R&D and sustainable development.

From design to technology, and from intelligence to safety, the brand continues to evolve across all dimensions, consistently demonstrating its unwavering commitment to high-quality, intelligent mobility.

Co-creating and ecosystem, from product connectivity to emotional symbiosis

A car is not merely a means of transportation; it is an extension of life and emotions. OMODA&JAECOO aspires for its users to perceive not just the value of its products, but also the brand’s profound engagement in their lives.

Throughout its global expansion, OMODA&JAECOO continues to evolve, cherishing every user’s experience and expression, and attentively listening to the myriad stories they craft alongside their beloved vehicles.

This two-way interaction harmonizes technology with humanity, imbuing the brand with a warm emotional essence and strengthening users’ sense of belonging and identification.

Service enhancement is a pivotal aspect of brand advancement. OMODA&JAECOO is comprehensively optimizing its global service system by increasing the density of service outlets, ensuring that users can enjoy high-standard, consistent, and attentive services no matter where they are.

The service model has also shifted from one-way support to two-way interaction, placing equal emphasis on global uniform quality and localized care, thereby bringing the brand closer to its users.

Listening to user voices and co-creating the future of mobility underscore OMODA&JAECOO’s open-minded approach. By hosting time-limited co-creation events and maintaining a long-term open platform, the brand gathers global wisdom to continuously drive user participation and product innovation.

With a comprehensive upgrade in technology, products, and user experiences, OMODA&JAECOO is ascending to new heights. Looking ahead, OMODA&JAECOO will persistently leverage a global perspective and a spirit of co-creation to craft warm, intelligent mobility experiences for users worldwide.

In July, the parent company of OMODA&JAECOO climbed to 233rd spot on the 2025 Fortune Global 500 list, while achieving a Dual 500 milestone — surpassing 5 million cumulative exports alongside its Global 500 ranking.

OMODA&JAECOO’s brand vision is co-creating a better life with young people — OMODA focuses on establishing itself as the global most professional crossover brand, while JAECOO aims to become the global leading elegant off-road brand, constructing differentiated competitiveness through parallel dual routes.

Based on such brand positioning and development approaches, OMODA&JAECOO demonstrated robust growth momentum in the European market in 2025, emerging as the fastest-growing brand locally. In the NEV sector, leveraging globally leading SHS technology, it provides efficient new energy solutions for users worldwide while steadily advancing toward the goal of becoming the leading global hybrid brand.

Notably, in addition to continuous breakthroughs in core automotive areas, OMODA&JAECOO has extended its technological innovation reach into the realm of intelligent technology.

The AiMOGA robot, jointly developed by the brand and the AiMOGA team, has become an exemplary practice in the intelligent transformation process of automakers, further broadening the brand’s value boundaries.

During the International User Summit, Chery International will launch a series of user-centered activities under its sub-brands CHERY, EXEED, OMODA JAECOO, and iCAUR.

#2025OJInternationalUserSummit #SuperHybridSystem #SHS #OMODA #JAECOO #OMODAJAECOO


Syria is online: Syrian Pavilion debuts at GITEX Expand North Star 2025 in Dubai

Syria is online: Syrian Pavilion debuts at GITEX Expand North Star 2025 in Dubai
Updated 11 October 2025

Syria is online: Syrian Pavilion debuts at GITEX Expand North Star 2025 in Dubai

Syria is online: Syrian Pavilion debuts at GITEX Expand North Star 2025 in Dubai

For the first time, the Syrian Pavilion will take part in GITEX Expand North Star 2025, the world’s largest event for innovation and entrepreneurship, held in Dubai from Oct. 12 to 15, 2025. Under the slogan “Syria is Online,” the pavilion highlights the nation’s re-emergence in the global digital economy, showcasing Syrian talent, creativity, and innovation to international investors and technology leaders.

The pavilion will serve as a dynamic hub for Syrian startups and entrepreneurs to present their projects to top investors and partners, shedding light on inspiring success stories from across the tech ecosystem. It aims to build bridges for collaboration, employment, and cross-border partnerships.

Key highlights include:

  • Startup pitches at the Syrian Pavilion and on North Star’s main stages.
  • Panel discussions and interactive sessions on the future of technology and entrepreneurship in Syria.
  • Networking events connecting founders, investors, and organizations.

Empowering the next generation of Syrian talent

Bassel Yassine Ojjeh, chairman of SYNC and organizer of the Syrian Pavilion, said: “Our slogan ‘Syria is Online’ is a mission. We’re working to build a strong technological ecosystem that creates real opportunities for Syrian youth. Our goal is to generate 25,000 tech-related jobs within five years. Participating in GITEX Expand North Star is a vital step toward that goal — an opportunity to showcase Syrian talent and build partnerships that open doors for a new generation shaping the digital future.”

Backed by local and international support

The initiative is supported by the Syrian Business Council, SYNC, and the US–Syria Business Council, reflecting growing confidence in Syrian innovation and its potential to contribute to the global digital economy.

Reconnecting Syria to the global tech map

The Syrian Pavilion is not just an exhibition space — it’s a strategic platform positioning Syria as a hub for technology, creativity, and entrepreneurship. This milestone participation marks a turning point for Syria’s digital revival, connecting its innovators to the world and creating long-term economic opportunities.

GITEX Expand North Star 2025 is running from Oct. 12-15 at Dubai Harbor.