șÚÁÏÉçÇű

Visit Qatar, flynas sign MoU to strengthen bilateral tourism cooperation

Visit Qatar, flynas sign MoU to strengthen bilateral tourism cooperation
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Updated 05 May 2025

Visit Qatar, flynas sign MoU to strengthen bilateral tourism cooperation

Visit Qatar, flynas sign MoU to strengthen bilateral tourism cooperation

Visit Qatar signed a memorandum of understanding with flynas to boost travel between the Kingdom and Qatar, during its participation at Arabian Travel Market 2025 in Dubai.

The signing ceremony was attended by Abdulaziz Ali Al-Mawlawi, CEO of Visit Qatar, alongside senior officials from Visit Qatar. Representing flynas were Stefan Magiera, chief commercial officer, and Abdulelah Aleidi, vice president of sales.

Under the agreement, the two parties will work together to explore the launch of additional flights between șÚÁÏÉçÇű and Qatar during major events and tournaments, including the FIFA Arab Cup Qatar 2025. The partnership will also see the implementation of joint marketing campaigns positioning Qatar as a premier destination for Saudi travelers.

This agreement builds on the strong collaborative foundation between Visit Qatar and flynas, particularly in enhancing air connectivity and implementing joint promotional campaigns during peak traveling seasons. Through this partnership, both parties will continue to provide seamless traveling experiences and boost tourist traffic between the two countries.


Beyond ‘Client Zero’: Can șÚÁÏÉçÇű adopt IBM’s AI approach?

Beyond ‘Client Zero’: Can șÚÁÏÉçÇű adopt IBM’s AI approach?
Updated 10 October 2025

Beyond ‘Client Zero’: Can șÚÁÏÉçÇű adopt IBM’s AI approach?

Beyond ‘Client Zero’: Can șÚÁÏÉçÇű adopt IBM’s AI approach?

In the ever-growing landscape of artificial intelligence, organizations and businesses strive for reliable technology capable of modernizing their applications, safeguarding data and streamlining workflows. Recognizing this need, IBM has taken a unique approach to ensure efficiency and trust in their solutions by becoming its own first use case through an approach the company calls “Client Zero.”

Through this strategic approach, IBM transformed its own processes and systems into test cases before offering these technologies to external clients. This self-experimentation allows IBM to rigorously validate the efficacy, reliability, and security of its AI solutions under enterprise-scale real-world conditions. By doing so, IBM instills confidence in potential customers about the robustness and practicality of its technology, thereby setting a benchmark for industry standards.

By reimagining its operations with AI, the company set itself a clear goal, in the words of CEO Arvind Krishna: to become the world’s most productive enterprise.

IBM’s Client Zero approach transformed its business using their own portfolio of hybrid cloud, AI, and automation tools. Playing a key role in the company’s Client Zero story is IBM watsonx Orchestrate, a solution that helps create, deploy and manage AI agents to automate processes and workflows.

“We are transforming our enterprise operations using technology and embedding AI across more than 70 workflows, leveraging our own IBM software solutions across hybrid cloud automation and AI to drive competitive advantage. What differentiates IBM is the breadth of our AI offerings, with an innovative technology stack and consulting business at scale and our ‘client zero’ lens,” said Krishna.

watsonx Orchestrate: the engine of transformation

Functioning as a single hub, watsonx Orchestrate brings together AI agents, digital assistants, and low-code to no-code tools to help organizations build, deploy, and scale automation quickly.

The solution integrates with more than 100 enterprise applications and comes preloaded with a catalog of AI agents for HR, sales, procurement, IT support, and more. It reduces manual work, accelerates decisions, and boosts efficiency across functions.

For IBM itself, the results have been striking:

  • $4.5 billion in productivity gains by year-end 2025
  • 3.9 million employee hours saved in 2024 alone
  • 40 percent cut in operational budgets through tools like AskHR
  • $18 million in IT cost savings while maintaining round-the-clock support

Orchestrating efficiency: AskHR and AskIT in action 

In the dynamic world of business, efficient management and seamless operations are paramount. IBM’s innovative solutions, AskHR and AskIT, are redefining these areas by leveraging the power of AI. AskHR leverages watsonx Orchestrate’s AI capabilities to provide expeditious and precise responses to a wide array of HR-related queries. By doing so, it simplifies the HR management process, saves time, and fosters a more positive and responsive work environment.

Since its introduction, AskHR has showcased significant achievements. In 2024, AskHR handled more than 11.5 million interactions; 94 percent of those were contained within the platform. That means out of all the questions that were asked, only six percent needed to be routed outside of AskHR to a specialized HR partner for assistance.

Also built with watsonx Orchestrate, AskIT delivers immediate solutions to complex IT issues. This not only reduces system downtime but also ensures optimal performance of your technological infrastructure, thereby enhancing overall productivity.

AskIT is trained on 80 percent of the IT issues the company faces most frequently and covers more than 200 common support topics in more than 40 languages. 

Moreover, the integration with watsonx Orchestrate enables both AskHR and AskIT to learn and adapt over time, improving their responsiveness and accuracy. 

Looking forward, IBM plans to introduce finance agents to this ecosystem to further extend these benefits to financial management, positioning the company at the forefront of AI-driven enterprise solutions.

Testing innovation from within

IBM’s transformation was not confined to technology. It actively engaged employees by launching company-wide innovation challenges, encouraging staff to propose ideas to simplify daily tasks. Nearly 170,000 employees participated in the 2025 “IBMer watsonx Challenge,” designed to give employees hands-on experience with the company’s AI technology. 

Another distinctive aspect of IBM’s approach is its reliance on smaller, specialized language models trained on enterprise data rather than generic large models. This ensures higher accuracy, reduced risk of AI “hallucinations,” and outputs that are tailored to business needs.

The broader outlook

An IBM Institute for Business Value study, “Orchestrating agentic AI for intelligent business operations,” highlights the urgency executives are placing on AI-driven automation:

  • 80 percent cite automating global business services as a strategic priority
  • 86 percent say AI agents will make process automation and workflow reinvention more effective by 2027
  • 75 percent say AI agents will execute transactional processes and workflows autonomously in the next two years

Based on the same study, executives who were surveyed forecast measurable improvements across global industries by 2026:

  • A 24 percent rise in financial forecasting accuracy
  • A 35 percent boost in HR productivity
  • Over 40 percent improvements in procurement efficiency
  • Up to a 50 percent increase in customer satisfaction metrics

A blueprint for AI-powered growth

IBM’s Client Zero approach shows that AI transformation is not just about deploying new technologies — it is about reshaping how organizations operate and how employees engage with their work. The company’s success provides a roadmap for businesses and governments seeking to capture AI’s full potential.

For șÚÁÏÉçÇű, already accelerating its digital agenda, IBM’s model offers both proof of concept and a practical framework. By combining global expertise with local partnerships, IBM can support the Kingdom’s journey into an era of AI-driven growth and innovation.

  • The writer, Samed Ağırbaß, is the president of Zero Waste Foundation.

Alshaya Group inks deal with Shomoul Holding to invest $150m in The Avenues — Riyadh

Alshaya Group inks deal with Shomoul Holding to invest $150m in The Avenues — Riyadh
Updated 08 October 2025

Alshaya Group inks deal with Shomoul Holding to invest $150m in The Avenues — Riyadh

Alshaya Group inks deal with Shomoul Holding to invest $150m in The Avenues — Riyadh

Shomoul Holding, a subsidiary of Mabanee Company, has announced the signing of an agreement with Alshaya Group, a leading international retail franchise operator of around 70 world-class brands. 

Under the agreement, which represents an investment of $150 million by Alshaya Group, the company’s world-famous brands will open across a total leasable area of more than 50,000 square meters in 100 stores at The Avenues — Riyadh, creating jobs for 2,500 Saudi nationals.

Set to become one of the largest and most prominent shopping and leisure destinations in the Middle East and Africa region, The Avenues — Riyadh will span a land area of 390,000 square meters, with a gross leasable area of 370,000 square meters. This landmark project will feature a wide array of global retail outlets alongside exceptional leisure and entertainment concepts and is scheduled to open in the first quarter of 2027.

Waleed Alsharian, CEO of Shomoul Holding, said: “The Avenues — Riyadh represents a major milestone in our journey to create exceptional, integrated destinations that seamlessly combine retail, leisure, and hospitality. The addition of these prestigious brands from Alshaya Group will further elevate the visitor experience at one of the most anticipated shopping and entertainment hubs in șÚÁÏÉçÇű and the wider region.”

John Hadden, CEO of Alshaya Group, added: “We are delighted to be part of The Avenues — Riyadh, which reflects our ongoing commitment to bringing the finest global brands and outstanding retail and leisure experiences to our customers in șÚÁÏÉçÇű. With over 100 stores — including many flagship stores from our famous brands including our new partner Ulta Beauty, our first DreamWorks entertainment center, and more new brands to follow — our investment demonstrates our support of growth in the Kingdom and the employment of Saudi nationals.”

Alshaya Group’s portfolio at The Avenues — Riyadh will include a diverse range of brands including Starbucks, American Eagle, Footlocker, Victoria’s Secret, H&M, Bath and Body Works, Charlotte Tilbury, Raising Cane’s, Shake Shack, and Chipotle, as well as recently announced new partner Ulta Beauty. The first Ulta Beauty store in the region will open in The Avenues, Kuwait, in November. 

Last year, Alshaya Group also announced a strategic partnership with DreamWorks Animation and Universal Live Entertainment to launch the Middle East’s first DreamPlay interactive and creative entertainment center. The region’s first DreamPlay will also open at The Avenues — Riyadh, further strengthening its position as a premier, fully integrated family leisure hub.

The destination will also feature more leading entertainment experiences from Alshaya Group, including Masha and the Bear, Zafari, Cube Karting, and Sports Ultimate.


Thabet Investment and Singapore’s Five Keys launch $100m ‘Everbridge Capital’ to support fintech innovation

Thabet Investment and Singapore’s Five Keys launch $100m ‘Everbridge Capital’ to support fintech innovation
Updated 08 October 2025

Thabet Investment and Singapore’s Five Keys launch $100m ‘Everbridge Capital’ to support fintech innovation

Thabet Investment and Singapore’s Five Keys launch $100m ‘Everbridge Capital’ to support fintech innovation

In a strategic move aimed at bolstering the Saudi financial sector, Thabet Investment Company has announced a partnership with the Singaporean firm Five Keys Investment Pte. Ltd., to establish a specialized financial technology company.

Headquartered in Riyadh, Everbridge Capital, launched with an investment of SR375 million ($100 million), will provide innovative financing solutions for small and medium-sized enterprises and contribute to bridging the current financing gap in this sector, which is estimated to be more than SR300 billion.

This launch aligns with the objectives of the Financial Sector Development Program, a key component of Saudi Vision 2030, which seeks to increase SME financing from its current level of 9.4 percent to 20 percent by 2030.

Dr. Abdulelah bin Ahmed Saleh, who holds a Ph.D. from King Abdullah University of Science and Technology, has been appointed CEO of the new company.

Abdulrahman bin Ahmed Saleh, CEO of Thabet Investment, said: “The launch of Everbridge Capital demonstrates our commitment to our national role in achieving Vision 2030 by bridging the financing gap in the fintech sector and providing a growth engine for this vital industry.

Our partnership with Five Keys ensures we can deliver innovative solutions that meet global standards. Empowering SMEs and providing them with the necessary resources to succeed drives innovation and creates new opportunities for economic growth.”

Commenting on his appointment, Abdulelah said: “I am honored to lead Everbridge Capital at this pivotal stage of the Kingdom’s economic transformation.

Our mission is clear: to be the bridge that enables SMEs to cross over to growth and prosperity, turning the SR300 billion financing gap challenge into an opportunity, and actively contributing to the Financial Sector Development Program’s goal of reaching 20 percent financing. Our vision is to be the most innovative and trusted financial partner for entrepreneurs in the Kingdom.”


Moscow Startup Summit displays technologies of the future from startups worldwide

Moscow Startup Summit displays technologies of the future from startups worldwide
Updated 06 October 2025

Moscow Startup Summit displays technologies of the future from startups worldwide

Moscow Startup Summit displays technologies of the future from startups worldwide

The Moscow Startup Summit, held on Oct. 1–2, welcomed startups from around the globe to showcase future technologies. Organized by Sber and the Moscow government, the event featured more than 60 sessions and presentations by over 150 experts from Russia and abroad.

The summit’s agenda covered five key tracks catering to all participants. Main stage sessions explored global tech trends and the impact of generative AI on innovation-driven businesses. Topics included macro-trends and autonomous entrepreneurship, highlighting how generative AI transforms markets, supply chains, and partnership models.

The opening remarks were delivered via a video message by Prime Minister of Russia Mikhail Mishustin, who stressed the significance of collaborating with BRICS and SCO nations to promote tech startups.

Highlights included a panel discussion featuring Moscow Mayor Sergei Sobyanin and CEO and Chairman of the Sberbank Executive Board Herman Gref, stressing the importance of advancing new technologies, creating jobs, and attracting talented professionals by offering a comfortable lifestyle.

Gref said that Moscow now offers distinctive living conditions. These include a comfortable urban environment, an expanded subway system, and overall improvement in transportation infrastructure. Ultimately, these developments create superior living conditions for young people, encouraging them to remain in their home country, while also fostering unique opportunities for startup ventures.

Moscow, noted Sobyanin, possesses all necessary conditions for growing high-tech industrial enterprises. Entrepreneurs and businesses are actively returning to the city due to highly skilled and motivated talent pools unavailable elsewhere.

Creating a welcoming environment and new employment opportunities, Moscow invests heavily in industrial sector upgrades. Priority lies in import-substitution technologies, whose advancement fuels adjacent industries.

Both Gref and Sobyanin concurred that having the right environment is vital for fostering startups. Creating opportunities for work and living encourages young professionals to stay in their home country and pursue pioneering ideas locally.

Gref added that building environments in Russian cities is a social duty and mission of Sber. Employees at Sber take pride in their accomplishments, striving to make each project a benchmark for the nation.

A tech exhibition displayed 60 booths showcasing startups. Forty-one Russian teams joined forces with 19 international startups from Brazil, Egypt, India, Indonesia, Iran, Kazakhstan, China, Pakistan, șÚÁÏÉçÇű, Uzbekistan, and France.

Another highlight was the Demo Day of the international IT accelerator Sber500. Any angel investor or venture fund representative could declare investment readiness online — either fully funding or partially joining syndicated rounds. Startups received over 1.2 billion Russian rubles ($14.6 million) in investment proposals from angels, VC funds, and investor clubs.

Final presentations were given by 30 startups, including 25 graduates of the main track and five participants from the AI-focused Sber500-GigaChat track. Session moderator Alexander Vedyakhin, Sberbank’s first deputy chairman of the executive board, said that nearly 70 percent of finalists utilized generative AI, with 48 percent classified as deep-tech projects.

Six of the 25 finalists were international, originating from India, Algeria, the UAE, South Korea, and Pakistan, while two teams had co-founders from Denmark and Iran.

Applications for the sixth wave of the accelerator program exceeded 1,900 submissions from 42 countries. Following bootcamp evaluations, 150 startups progressed, resulting in the selection of the top 25 teams. Almost 85 percent worked with AI, and 70 percent leveraged generative AI. Twelve finalists presented deep-tech projects.

Finalists demonstrated solutions spanning biomedicine (33 percent), industrial robotics and tech (15 percent), corporate software (12 percent), fundamental technologies (12 percent), construction and development (7 percent), and cybersecurity (7 percent).

Notable innovations included diagnostic platforms detecting mental disorders via lipidome blood tests, next-generation neuroprocessors turning ordinary gadgets into intelligent systems, and AI-powered photo-to-detailed-3D-model conversion technology. Also shown were 3D printing technologies for buildings of varying heights, IoT sensors with deep AI analytics for industrial machinery, and portable breath trainers paired with personalized AI assistants.

Capping the summit was the presentation of Startup Summit Awards. The award was initiated by the Moscow Government and Sber and is intended to recognize best practices in innovation and encourage large companies and investors to support tech entrepreneurs.. More than 1,700 applications were received from 79 regions of Russia. On Oct. 2, winners were honored across 17 categories, encompassing startups, investors, corporations, universities, and media outlets.


Awe Research unveils ‘CX-awe’ platform to accelerate Kingdom’s transformation

Awe Research unveils ‘CX-awe’ platform to accelerate Kingdom’s transformation
Updated 06 October 2025

Awe Research unveils ‘CX-awe’ platform to accelerate Kingdom’s transformation

Awe Research unveils ‘CX-awe’ platform to accelerate Kingdom’s transformation

The energy was electric at the Four Seasons Hotel Riyadh as Awe Research, a leading marketing research agency in the MENA region, welcomed more than 90 senior executives and leading experts to its flagship forum “Saudi Next: From Vision to Impact.” The event showcased the Kingdom’s rapid transformation and revealed CX-awe, a breakthrough platform that could revolutionize customer experience research in șÚÁÏÉçÇű and beyond. 

Ahmed Said, CEO and founder, opened the forum with a call to action: aligning insight-driven strategies with șÚÁÏÉçÇű’s Vision 2030. Ghaida Fatany, KSA country manager and partner, emphasized the importance of grounding strategies in local realities, while Mona Ahmed, regional managing director and partner, described the event as “a room alive with engagements, collaborations, and Saudi pride.” 

Tamer Ali, General Manager Healthcare, MENA, highlighted the latest health and wellness trends in Saudi, focusing on the fight against obesity with its social and economic impact. 

The day’s biggest reveal came when Vimal Kumar introduced CX-awe, an AI-integrated platform capable of turning weeks of CX research into just minutes of actionable insights. By combining automation, advanced analytics, and local expertise, the system promises to reshape how corporations and government entities make decisions. 

“CX-awe is not just a tool, it is a response to the pace of transformation,” Kumar said. “In today’s șÚÁÏÉçÇű, every decision counts, and speed is everything.” 

Samar Abdelaal, vice president insights and co-founder, led a thought-provoking panel discussion that offered a cross-section of perspectives and enlightening conversations: 

  • Dr. Saud El-Sifri, vice president MENA, Saudi Scientific Diabetes Society and president, Saudi Society for the Study of Obesity, spoke passionately about public health challenges, stressing collective action to reduce obesity. 
  • Noble Coker, customer experience and QA adviser, Diriyah, reminded attendees that “impact is not transactional, it is rooted in resonance and authenticity of the Saudi people.” 
  • Saleh Alsuwaiyel, tourism data and insights adviser, Saudi Tourism Authority, highlighted how tourism data can spark wider industry growth — not just tourism, but the entire ecosystem. 
  • Iman Tolba, marketing director, BMW Group, captured the audience’s mood, describing the insights as “mind-blowing and strategy shaping.” 

Their messages pointed to a common truth: șÚÁÏÉçÇű’s future is not just about infrastructure or policy, it is about understanding people. 

Since its founding in 2012, Awe Research has evolved into the fastest-growing research consultancy in MENA, serving 300+ clients across 35+ markets. Its 200+ professionals represent more than 14 nationalities, bringing both local understanding and global expertise. 

The company has received several accolades including Fastest Growing Marketing Research Agency in MENA (2022) and the Business Excellence Award for Innovation and Leadership (2024). 

“Saudi Next was a milestone,” said CEO Said. “It’s proof of our mission: to create insights that live and breathe with the people they represent. We call it ‘living research’.” 

For many in attendance, the forum was more than a corporate event — it was a lens into the Kingdom’s transformation story. By launching CX-awe, Awe Research signaled its readiness to support leaders who must move at the speed of transformation. 

“șÚÁÏÉçÇű is moving forward with incredible momentum,” said Ahmed. “With CX-awe, we are making sure leaders have insights as fast as the change itself.”