https://arab.news/rbb2g
RIYADH: The Ministry of Hajj and Umrah recorded offenses by seven Umrah companies for housing pilgrims in unlicensed accommodation, a breach of regulatory guidelines.
The findings were part of the ministry鈥檚 oversight efforts to monitor service quality for pilgrims, the Saudi Press Agency reported on Wednesday.
The ministry said these incidents affect pilgrims鈥� safety and comfort and that it has begun legal action against the companies to enforce penalties under the law.
The authority affirmed its commitment to ensuring pilgrims receive their full rights with the highest quality and efficiency.
The ministry said it will not tolerate any entity failing contractual obligations or endangering pilgrims鈥� safety, the SPA added.
It urged all Umrah companies to comply with laws and provide agreed services on time to support a positive experience for pilgrims during their stay in the Kingdom.