Twitter staff exodus accelerates amid Musk battle, whistleblower complaint

Twitter's employee attrition is currently 18.3 percent, in wake of whistleblower allegations. (Shutterstock/File)
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  • The months-long chaos related to the Musk takeover has caused some staff to resign
  • Twitter CEO hinted at the fact the company could miss its growth targets given employee exodus

LONDON: Twitter Inc. is facing more employee departures, company executives told staff on Wednesday, as leaders sought to address multiple challenges, including whistleblower allegations and a legal battle with billionaire Elon Musk.

Employee attrition is currently 18.3 percent, Twitter executives told staff during a company-wide meeting, audio of which was heard by Reuters. Before Musk made his $44 billion offer to buy the company, attrition hovered between 14 percent and 16 percent, which was consistent with competitors, executives had previously said.

The months-long chaos related to the Musk takeover has caused some staff to flee, current employees had told Reuters.

The staff meeting was held a day after Twitter鈥檚 former security chief Peiter 鈥淢udge鈥� Zatko said in a whistleblower complaint that the social media company misled federal regulators about its defenses against hackers and spam accounts.

The San Francisco-based company is also heading to an October trial after suing Musk for attempting to walk away from the buyout agreement.

Twitter Chief Executive Parag Agrawal moved to reassure employees on Wednesday that Zatko鈥檚 accusations were 鈥渇oundationally, technically and historically inaccurate.鈥�

Before the news broke, Twitter reached out to 鈥渧arious agencies鈥� globally, said General Counsel Sean Edgett.

鈥淲e have never made a material misrepresentation to a regulator, to our board, to all of you,鈥� he said.

During the meeting, Twitter staff submitted questions to company leaders on whether Twitter would hire or promote more junior staff members and how Twitter could be expected to hit its growth targets given the employee exodus.

鈥淭he only way for us to deliver is by narrowing our focus to fewer things and for that to be proportionate to number of people here,鈥� Agrawal responded.

Jay Sullivan, Twitter鈥檚 general manager for consumer and revenue product, gave early details of a new project to consider ways of letting users have more control over the content they see on Twitter. The idea of giving users more control helps shape Twitter鈥檚 work on content moderation, but the new project would incorporate the philosophy into product road maps, Sullivan said.

Twitter did not respond to request for further comment.

The US Senate Judiciary Committee said on Wednesday it will hold a hearing with Zatko on Sept. 13, the same day that Twitter shareholders will vote on whether to approve the deal with Musk.

Also on Wednesday, lawyers for Twitter and Musk attended a hearing in Wilmington, Delaware, to decide if Twitter had to provide documents and data sought by Musk to challenge the company鈥檚 estimates of spam accounts on its platform. Musk鈥檚 attorneys briefly mentioned the allegations by Zatko.

鈥淢r. Zatko said management had no appetite to measure bots,鈥� Alex Spiro, Musk鈥檚 lawyer, told the judge.

The judge said at the end of Wednesday鈥檚 hearing she would consider the arguments before issuing a ruling.